Interested in working at TReO?

 We are currently seeking the following positions to join our dynamic team!

Operations Supervisor (Call Centre)

Under general supervision of Director - Customer Service Center & Operations, the Operations Supervisor is responsible for organizing and directing the daily activities concerned to the call center's operation. The main  responsibility of the Operations Supervisor is to manage, coach, and guide call center agents to execute their tasks.  The supervisor monitors agents, calculates call center performance and analyzes reports.

  • Ensure daily personal performance measures are available to effectively utilize information to manage the  workforce for continuous improvement
  • Must be able to identify and recommend staff developmental and training needs and to assist with developing  training materials
  • Carrying out supervision, call monitoring, coaching, performance measuring, disciplining, and evaluating all  agents or operators
  • Acting as an information source and answering operator or agents questions, assigning tasks, following up and  giving instructions as needed
  • Handle escalated walk-in customers as well as complete escalation call backs as required
  • Service and assist customers at the front counter as needed
  • Practicing and ensuring compliance with that of all the organization's policies and procedures
  • Emphasize & enforce the importance of the CSC Key Performance Indicators & support business processes and  decisions implemented by management and the board
  • Provide input and/or assistance in formulating new policies and procedures; recommends changes to existing  policies and procedures as required to improve operations in efficient achievement of performance indicators or  to support changing business requirements
  • Perform daily administrative duties; such as cashing out CSRs, monitoring accounts unable to process, making  bank deposits daily, ensuring daily KPI's are met
  • Regularly communicate with other units to foster an effective team environment and ensure these areas are  aware of issues that may impact their area
  • Ensures compliance with toll system agreement contract
  • Perform other work as required and assigned
To be successful in this role, the following is required:
  • Strong computer skills including proficiency in MS Office suite
  • Ability to plan well and prioritize work
  • Previous experience in a Supervisory Role (i.e. Team Lead, Manager, Supervisor etc.)
  • Minimum of 2 years of working experience in a Contact Center
  • Strong interpersonal skills to build effective relationships with all levels of professionals
  • Knowledge of various Call Center Reporting Systems is an asset
  • Maintain composure under tight deadlines and a fast paced environment


If you are interested in this opportunity please forward your resume and cover letter to


Customer Service Representative (Call Centre)
Trans Canada Flow Tolling Inc (TReO), coquitlam/surrey, BC

Your initial two weeks of training will guide you to becoming an empowered and resourceful representative for the largest tolling operator in BC. You will become knowledgeable in a wide range of services and products within the new industry and you will capitalize on your knowledge by resolving questions or concerns that are brought to you by our valued customers. 

You bring:
  • A commitment to great attendance
  • Excellent customer service or call center experience
  • Excellent verbal and written communication skills
  • Good data entry and typing skills
  • A willingness to work hard, learn and have fun
We'll provide:
  • $14.75/-$15.25 hour base rate
  • Two weeks of full-time paid training
  • Supportive leadership to help and guide you to your success
  • Flexible hours
Operational Hours:

Monday - Friday:        8am - 7pm

Saturday:                     9am - 5pm 

About our Organization:

Trans Canada Flow Tolling Inc. was founded in 2012 in British Columbia, as a joint venture between international companies Sanef-SA and Egis Projects.  TC Flow is responsible for Tolling Operations services of the Port Mann Bridge on behalf of Transportation Investment Corporation.


If you are interested in joining us, please forward your resume and cover letter to