Have a question about TReO?
Let us help you solve your TReO question. Please read our frequently asked questions on the following topics:
- Billing and payments
- TReO decals
- Managing your account
- Tourist and rental cars
- Golden Ears Bridge
- Toll exemptions
Watch our TReO Tutorial videos
Need a hand managing your account online? Watch our TReO Tutorial videos and learn how to easily update your account today.
- How to download your TReO invoice into Excel
- How to add or delete a vehicle
- How to update your licence plate number
- How to nickname your vehicle
- How to order a decal online
- 604-516-TREO (8736)
- 1-855-888-TREO (8736) toll-free outside the Lower Mainland
Phone service is available from 8am - 7pm, Monday to Friday and 9am - 5pm on Saturdays. TReO is closed on Sundays and holidays. We also offer phone service in the following languages:
Visit a Customer Service Centre
Visit us at one of our conveniently located Customer Service Centres.
Please note, we accept all major credit cards, as well as Canadian cash or cheques at our Customer Service Centres; however, we do not accept US cash or cheques over the counter.
Dispute a Charge
If you feel you have been incorrectly tolled and need to dispute a charge, follow these simple steps.
Follow us on Twitter
For the latest in updates, follow us on Twitter: @treoportmann
Check in with us on Facebook
Check us out on Facebook at facebook/theportmannbridge