Contact Us

Contact Us

Watch our TReO Tutorial videos

Need a hand managing your account online? Watch our TReO Tutorial videos and learn how to easily update your account today. 

Call us

For general enquiries, call us at:

  • 604-516-TREO (8736)
  • 1-855-888-TREO (8736) toll-free outside the Lower Mainland

Phone service is available from 7am - 8pm, Monday to Friday and 8am - 8pm, weekends and holidays. We also offer phone service in the following languages:

  • French
  • Punjabi
  • Cantonese
  • Mandarin
  • Korean

Send us an Email

Send us an email by filling out the simple fields below:

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Did you know?

Email inquiries can take up to 48 hours to process. If you are having trouble with our website and you need assistance right away, please give us a call.

We'd love to hear your feedback!

We appreciate any suggestions or comments that will help make managing your account even easier.

Visit a Customer Service Centre

Visit us at one of our conveniently located Customer Service Centres.

Dispute a Charge

If you feel you have been incorrectly tolled and need to dispute a charge, follow these simple steps.

Order a Replacement Decal

Simply give us a call or visit one of our customer service centres to request a new TReO decal for your vehicle and cancel your old one.

Follow us on Twitter

For the latest in updates, follow us on Twitter: @treoportmann

Check in with us on Facebook

Check us out on Facebook at facebook/theportmannbridge