Contact Us

Contact Us

Watch our TReO Tutorial videos

Need a hand managing your account online? Watch our TReO Tutorial videos and learn how to easily update your account today. 

Call us

For general enquiries, call us at:

  • 604-516-TREO (8736)
  • 1-855-888-TREO (8736) toll-free outside the Lower Mainland

Phone service is available from 8am - 7pm, Monday to Friday and 9am - 5pm on Saturdays. TReO is closed on Sundays and holidays. We also offer phone service in the following languages:

  • French
  • Punjabi
  • Cantonese
  • Mandarin
  • Korean

Send us an Email

Send us an email by filling out the simple fields below:

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Did you know?

Email inquiries can take up to 48 hours to process. If you are having trouble with our website and you need assistance right away, please give us a call.

We'd love to hear your feedback!

We appreciate any suggestions or comments that will help make managing your account even easier.

Visit a Customer Service Centre

Visit us at one of our conveniently located Customer Service Centres.

Dispute a Charge

If you feel you have been incorrectly tolled and need to dispute a charge, follow these simple steps.

Order a Replacement Decal

Simply login to your account online and go to My Vehicles & Decals. From here click the Request a Decal button and follow the steps. Once it arrives, please install your new decal right away to continue receiving TReO discounts.

Follow us on Twitter

For the latest in updates, follow us on Twitter: @treoportmann

Check in with us on Facebook

Check us out on Facebook at facebook/theportmannbridge