Contact Us

Contact Us

Watch our TReO Tutorial videos

Need a hand managing your account online? Watch our TReO Tutorial videos and learn how to easily update your account today. 

Call us

For general enquiries, call us at:

  • 604-516-TREO (8736)
  • 1-855-888-TREO (8736) toll-free outside the Lower Mainland

Phone service is available from 8am - 7pm, Monday to Friday and 9am - 5pm on Saturdays. TReO is closed on Sundays and holidays. We also offer phone service in the following languages:

  • French
  • Punjabi
  • Cantonese
  • Mandarin
  • Korean

Visit a Customer Service Centre

Visit us at one of our conveniently located Customer Service Centres.

Please note, we accept all major credit cards, as well as Canadian cash or cheques at our Customer Service Centres; however, we do not accept US cash or cheques over the counter.

Dispute a Charge

If you feel you have been incorrectly tolled and need to dispute a charge, follow these simple steps.

Order a Replacement Decal

Simply login to your account online and go to My Vehicles & Decals. From here click the Request a Decal button and follow the steps. Once it arrives, please install your new decal right away to continue receiving TReO discounts.

Follow us on Twitter

For the latest in updates, follow us on Twitter: @treoportmann

Check in with us on Facebook

Check us out on Facebook at facebook/theportmannbridge