Failing To Pay

Failing to pay your toll

You have 30 days to pay your tolls from the date on your mailed invoice. After 30 days, interest will accrue daily on the outstanding balance at a rate of 19% per year, compounded monthly. It is also important to note that overdue accounts are not eligible to receive a combined bill for travel on the Golden Ears Bridge.

Once your toll debt reaches more than $25 and has been outstanding for more than 90 days, your account will be designated as Refuse to Issue (RTI). ICBC will then be notified, and you will be unable to renew your driver's licence or purchase car insurance for any vehicle registered under your account until the toll debt and any additional fees have been paid in full. This includes an additional $20 Processing Fee that will be charged to your TReO account if it is designated as Refuse to Issue.

Unpaid tolls by out of province users will be subject to collections.

How do I pay my toll debt?

You will need to pay the full toll debt balance shown on your invoice directly to TReO. Payment is easy and convenient and a number of payment options are available to customers.

These include:

  • By phone at 604-516-TREO (8736)using your credit card
  • Online using your credit card
  • Online through your bank, or at your  local branch
  • At a TReO Customer Service Centre, using  credit card, debit or cash

Once payment is complete, your RTI status will be cleared in real-time on both the ICBC and TReO systems. If you're at an ICBC office, this means you'll be able to proceed with renewing your driver's licence or car insurance right away.

If you wish to dispute your toll debt, you will need to call TReO at 604-516-TREO (8736) for dispute resolution before clearing your RTI status.

Why am I being charged a $20 Processing Fee?

If you have significantly overdue and unpaid TReO tolls, your TReO account will be charged a $20 Processing Fee in order to have the hold on the renewal of your ICBC driver's licence or car insurance lifted. This fee is similar to an NSF fee that you would be charged by any financial institution if you had an overdrawn account.

The Processing Fee helps cover the additional systems, processes, people and costs required to manage overdue accounts.

As the toll only exists to pay for the Port Mann Bridge, it is not fair to ask others that keep their account in good standing to cover these additional costs that arise from your own account being overdue.

It is important to note that before your account is charged this fee or sent to ICBC, you are sent at least five notifications from TReO about your overdue account and how to pay it.