Licence plate processing fees
You may have noticed a licence plate processing fee was charged on your invoice.
Prior to toll removal, when an unregistered vehicle crossed the Port Mann Bridge it took more staff and systems to look up the car and send a bill.
We took a picture of the licence plate, contacted the vehicle's insurance provider and confirmed the address, then printed and mailed an invoice. Additional staff were also required to receive and process the payment.
When a vehicle was registered and paid automatically through a TReO account this process was automatic and these extra steps weren't required.
The $2.30 per trip licence plate processing fee was added for unregistered customers after seven days to cover these additional costs.